HELP & FAQs

 

 

For Readers

 

How do I read full-text articles online?

Who do I contact if I am unable to access or download online articles?

What are the subscription rates?

How do I submit an order?

How can I change my subscriber details?

How can I trace the status of my subscription order?

How can I claim a missing issue?

How can I order one-off articles and issues?

What is your returns policy?

Incorrectly supplied issues

How can I cancel my subscription?

Do I still get online access to materials I have paid for if I cancel my subscription?

Where can I read your Terms and Conditions?

 

How do I read full-text articles online?

You may either buy one-off articles and issues on a pay-per-view basis at the set fee, you may take out a subscription to the journal, or you should see your librarian to find out if you have an institutional subscription.

 

Who do I contact if I am unable to access or download online articles?

Please contact the Editorial Office, [email protected] 

 

What are the subscription rates?

Our subscription rates are available in the IJUSEng website, www.ijuseng.com 

 

How do I submit an order?

An order for subscription to the journal can be submitted using the order form online or you may print out the form, complete it and send it by post or email to:

 

Editorial Office

IJUSeng

5, Grosvenor Road

Birkdale

Southport

PR8 2HT

United Kingdom

 

[email protected]

 

How can I change my subscriber details?

Please contact the Editorial Office, [email protected]

 

How can I trace the status of my subscription order?

Please contact the Editorial Office, [email protected]

 

How can I claim a missing issue?

Please contact the Editorial Office, [email protected]

 

How can I order one-off articles and issues?

Please contact the Editorial Office, [email protected]

 

What is your returns policy?

Returns are accepted at Marques Aviation Ltd – Press’s discretion. Articles and issues that have been released on pdf format will not be refunded.  

 

Incorrectly supplied issues

If the journal was incorrectly supplied - for example, if Marques Aviation Ltd – Press’s made a mistake in fulfilling your order - a full refund will be reimbursed.

 

How can I cancel my subscription?

If you wish to cancel your subscription, please supply full order details to us. Confirmation will be sent to you once your request has been processed. If the journal has already been released to you in accordance with your order, please refer to our returns policy.

 

Please contact our subscription department with your cancellation, [email protected]

 

Do I still get online access to materials I have paid for if I cancel my subscription?

Yes. We will provide continuing access to material published within your subscription period, as per our Terms and Conditions. 

 

Where can I read your Terms and Conditions?

Please refer to Terms & Conditions in the IJUSEng website.